Insurance Assistance for Hail Damage Repair

Dealing with hail damage is frustrating enough — insurance shouldn’t make it worse. At Taney County Dent Repair, we help vehicle owners navigate the insurance process and get their car repaired properly using Paintless Dent Repair (PDR)

We don’t work for the insurance company. We work for you.

IMPORTANT: You always have the right to choose your repair shop

This matters more than most people realize

Insurance companies may suggest or “recommend” a shop. That recommendation is optional.

You have the legal right to:

  • Choose the repair facility you trust

  • Ask questions about repair methods

  • Decline repairs you’re uncomfortable with

We’re happy to explain your options so you can make an informed decision.

Frequently Asked Insurance Questions

  • We’re your repair advocate

    Insurance companies write estimates. Repair shops actually fix the vehicle.

    Our job is to:

    • Evaluate the full extent of the damage

    • Determine if PDR is the correct and complete repair

    • Make sure nothing is missed

    • Communicate professionally with adjusters when needed

    • Repair the vehicle to factory-safe standards

    If something doesn’t look right on an estimate, we’ll explain why — in plain English.

  • An estimate is not a final repair plan

    Many insurance estimates are written:

    • From photos

    • In low lighting

    • Before the vehicle is fully inspected

    Because of that:

    • Some damage is commonly missed

    • Panel counts can be low

    • Structural access issues may not be included

    Once we see the vehicle in person, we verify the damage and, if necessary, help submit a supplement so the repair can be completed correctly.

    This is normal. It’s not a dispute — it’s part of the process.

  • A supplement is an adjustment to the original estimate when additional damage or labor is discovered during a proper inspection.

    Supplements may include:

    • Additional dents found under proper lighting

    • Extra time for bracing or double-walled panels

    • Roof, hood, or decklid damage that wasn’t visible in photos

    • Interior R&I (remove and reinstall) required for access

    We document everything clearly and professionally.

  • We’re honest about limitations.

    If:

    • Paint is cracked or broken

    • Metal is excessively stretched

    • Previous body filler is present

    We’ll let you know upfront. In some cases, a hybrid repair (PDR + traditional repair) may be recommended. Our goal is always the correct repair — not forcing PDR where it doesn’t belong.

  • Hail damage rarely totals a vehicle, but if repairs approach a total loss threshold:

    • We’ll be upfront with you

    • We’ll explain what that means

    • We’ll help you understand next steps

    Transparency matters.

  • “Insurance estimates are final.”
    False. They’re a starting point.

    “I have to use the insurance-recommended shop.”
    False. The choice is yours.

    “More dents means repainting.”
    Not true — hail often qualifies for full PDR repair.

Still have questions?

That’s normal. Insurance can be confusing.

Upload photos, give us a call, or stop by — we’ll take a look and explain your options with no pressure and no guesswork.

Check out some of our work!

  • Close-up of the rear of a Mercedes-Benz vehicle with an AMG badge, showing the taillight, chrome trim, and reflections on the car's surface.
  • Close-up of a black car with reflective, glossy surface showing sleek curves and a side mirror. Bright vertical light strips are visible, likely on a lightbox or mirror, illuminating the scene in a studio or garage setting.
  • Comparison of two vehicles: the left shows a close-up of a dark-colored truck parked indoors, highlighting the tire and part of the fender; the right shows a blue vehicle outdoors, focusing on the front side mirror, tire, and body with a clear sky and trees in the background.
  • Comparison of a red car part before and after dent repair, showing a significant dent on the left and a smooth surface on the right, with a fluorescent light source above.
  • Comparison of two black cars showing their front fenders and wheel arches, with reflections of the surroundings visible on the shiny paint surfaces.
  • Comparison of a black car's front left fender and wheel, showing scratches and damage on the left side and a smooth, glossy surface on the right side after repairs.
  • Close-up of a silver car showing damage on the front fender with reflections of ceiling lights, parked in a dimly lit indoor garage.
  • Side view of a silver vehicle with a dent near the front wheel arch, and a brightly lit vertical LED light panel standing next to it in a garage or workshop setting.
  • A side-by-side comparison of a black car, showing a noticeable dent and scratch on the front fender on the left, and a smooth, undamaged fender on the right. The car is parked in a brightly lit area with reflections of the sky and other vehicles visible on its surface.